As a BMW & Mini owner you should expect the ultimate in performance. Ultimate performance while driving your BMW or Mini, as well as when having it serviced. Our Service department is determined to live up to your expectations. Our primary objective is to make each customer's service experience as convenient, efficient, and effective as possible.

As a valued German Motor Specialist customer we want to provide you with our undivided attention along with the finest possible service available. Our innovative service process allows us to accomplish this.

Making a service reservation can easily be done right over the phone or on-line. When you call us please have your current mileage information available. We can then make all necessary arrangements to help ensure that your service visit is as pleasant as possible.

From the simplest maintenance question to the most complex mechanical repair, our trained technicians have the experience and expertise to resolve any possible service need.

The Service Call
From the moment you call for your service appointment, a Service Consultant begins collecting vital information and details to help evaluate your concern. We immediately begin determining whether your service call can be fulfilled through an "express service" visit, or possibly require a more extensive one-to-one consultation with a service expert. Through detailed discussion we analyze and begin considering all possibilities of the problem. We then confirm the availability of any special order parts that may be required for the repair. We also anticipate how long the repair may take, schedule a convenient time for you to come in, and make arrangements for any alternative transportation that you may require.

Vehicle Drop-Off
Your Service Consultant will be available to help you upon your arrival. We will carefully inspect your vehicle and if needed, a Technical Specialist will accompany you on a test drive. Following this, a repair order is prepared. This process, together with our in-house system, which maintains detailed history of the work performed on your vehicle, creates the perfect environment for our team to take care of your BMW or Mini.

Vehicle Diagnosis & Repairs
Our Technicians are committed to delivering the finest quality service through accuracy, consistency, and efficiency. Our trained Technicians have the expertise and familiarity with technical problem areas, common failure points, and practical service needs of your particular BMW and Mini model. We take great pride in our craftsmanship and we are dedicated to constantly developing our technical skills to persevere the changes in technology.

Keeping You Informed
Our team takes great effort to ensure that our promise time is achieved.  Through teamwork and communication, we can provide you with up to date vehicle status information and recommend any additional repairs needed. Your Service Consultant invites any questions you may have about the status of your vehicle.

Vehicle Delivery
Prior to vehicle delivery, your Service Consultant will contact you and review the details of the work performed on your vehicle. Upon arrival, your Service Consultant will address any questions you may have or if necessary, schedule an appointment for future visits. Our cashier will process your payment and arranges the vehicle to be delivered to you. ( Express Check-Out can be arranged upon request to minimize delivery time)